Customer Feedback

Feedback is important to us and to other customers, so we encourage you to give us your feedback by using any of the following:

  1. Text Mark @ (847) 902-4741
  2. Email onthemarkpdr@sbcglobal.net
  3. Complete the following survey:  OTM Customer Survey
  4. Leave us a Google Review:  Google
  5. Click on any of the Social Media links above to write a review.

 

Here is what previous customers have to say about their experience using On the "Mark" Paintless Dent Repair, Inc.

 

*** Mark did a great job repairing a nasty dent left by a shopping cart. My van looks like new and he saved me a ton over the dealership estimate! 9/2022 - Jane (as posted on Google review)

 

*** Awesome work 😃 5/17/22 - Nancy (OTM Customer Survey)

 

*** Mark is more than accommodating and great with communication. Will definitely use again. 5/2022 (as posted on Google review)

 

*** Service done on 3/31/2022. Mark was very responsive and flexible and was happy to stop by to fix a dent in the front quarter panel of my wife's SUV on short notice. The work was done professionally and we couldn't tell there had been a dent. Highly recommend!  3/31/22 (as posted on Google review)

 

*** Loved that he didn't mind me watching him repair. 3/23/22 - Adam (OTM Customer Survey)

 

*** It was great working with Mark from start to finish. The dent he repaired was small but deep and it came out better than expected. He will definitely be my go to person in the future and will be recommend to my friends. Thank you for making my car look so much better. 3/19/22 - Becky (OTM Customer Survey)

*** Super easy appointment making. Incredible repair. Can not tell there was a dent at all. Mark was recommended by a friend that is over the top picky about his car. He was totally satisfied with his repair so I thought I would give him a try. I’m amazed at the work. A++ definitely keeping his card. 2/15/22 - Scott (OTM Customer Survey)

 

*** Mark is awesome! I just received a steel cowl induction hood for the old Ram, and it came in dented. He got me on the schedule right away and did an amazing job! Very professional and extremely friendly guy! I already called him back for some other repairs..and I think I’m gonna ask him about the big dent in the Dakota bed while he’s here. He worked his magic on the hood, so there may be hope for the (other) ole Dodge too! Don’t hesitate to give Mark a call. I highly recommend him! 2/2022 - D.J. (as posted on Google review)

 

*** We have used Mark for all 3 of our cars on different occasions. Given how meticulous we are of our cars, our repeat patronage is proof of the quality on Marks work. 12/29/21 - Shawn (OTM Customer Survey)

*** If your looking for a true professional Mark is the guy, amazing work , good story's and great results . Highly recommend 12/15/21 - Frank (OTM Customer Survey)

 

*** Mark is a magician. Due to a small mishap in my garage I put a few minor dents in my upper left front fender by a ''design'' crease in my newly purchased vehicle. It wasn't superbad, but it was there and definitely visible especially in certain light.

Mark was prompt and with his exceptional skills had my vehicle looking like it did the day I drove it home from the dealership. My neighbor asked to see the repair which was senseless because you could not tell it was even damaged.

The price was extremely fair. Mark is a true professional and a master at his craft. I highly recommend "On the Mark" Paintless Dent Repair to anybody wanting to keep their vehicle showroom new. I will definitely call upon "On the Mark" again if I require that type of service. 11/2021 - Mike (as posted on Google review)

 

*** Mark was very professional, courteous and knowledgeable. Works very efficiently and quickly. Repair is flawless. I Highly Recommend his services! 2021 - Rob (as posted on Google review)

 

*** Mark was extremely professional. His skill is beyond words. I had a couple dents that I thought would never come out but he made it happen. I highly recommend him for all painless dent repairs. 2021 - Marc (as posted on Google review)

 

*** Mark did an amazing job fixing the ding in my quarter panel on my truck. I definitely recommend him! 2021 - Brendan (as posted on Google review)

 

*** Unbelievable.....what a pro! mark was on time and very knowledgeable in his craft,I now have a "dent guy"very happy! 7/20/21 - Mark (OTM Customer Survey)

 

*** Mark was very professional, courteous and knowledgeable. Works very efficiently and quickly. Repair is flawless. I Highly Recommend his services! 7/6/21 - Rob (OTM Customer Survey)

 

*** Mark was great to work with, I was actually surprised that he was able to come look at the car AND do the work that same day. I had a lot of hail damage and he got rid of every big and small dent possible, very happy with the work and the car is ready for paint match and small rust repairs. 2021 - Edgar (as posted on Google review)

 

*** Called Mark , the next day he was in my garage fixing a noticeable dent on the front fender of my car, app. 30 minutes later the dent was repaired, good as new, thanks for the prompt service and professional job , we will refer our friends if they are in need. 6/15/21 - Rich C (OTM Customer Survey)

 

*** I accidentally put a small dent on the rear quarter panel of my 1955 Chevy Bel Air when my shop vac hit it, On The Mark was recommended to me by a local body shop owner. I contacted Mark made an appointment he came by and in 30 min the dent is GONE. Do not hesitate to call Mark and let him make your dent disappear. 2020 - Michael (as posted on Google review)

 

*** Absolutely the best around! Bonus is he’s a super nice guy. Did my Ferrari today and just amazing. 2020 - Jeremy (as posted on Google Review)

 

*** I have had Mark come out and make a couple of repairs. One was a door ding on a 2016 Chevy Camaro and the other was lower front fender ding on a 2014 Toyota Camry. Both times I have been pleased with his Professionalism and Quality of his work. Don't hesitate hiring him! Highly recommended!! 5/2020 - (as posted on Google review)

 

*** Mark did a great job. He was responsive, prompt, and the repair is flawless. I called another local guy who had me send pictures, then followed up with a vague quote and never replied to my questions. If you are in the Crystal Lake, LITH, Algonquin or Huntley area, I recommend you call Mark. 5/2020 - John (as posted on Google review)

 

*** Mark did a great job removing imperfections of various types on two of my vehicles over the years. The imperfections were dimples, creases, and door ding type damage. They are truly gone when Mark is finished. My most recent car done by Mark is a 2007 Saturn Sky which had roughly a dozen noticeable imperfections about the car. The car transformed from "nice" to "show car ready". Mark works off reflection for perfection, so for best results, polish your car and mark-off every imperfection you find with painter's tape. Then when Mark comes to your house, he'll do his magic at a very affordable price. Mark also happens to be a very nice guy, a man of faith and integrity. 3/16/20 - CJ (OTM Customer Survey)

 

*** On time servies great work car looks like new highly recommended 3/10/20 - Rich (OTM Customer Survey)

 

*** Thank you, thank you! Great service! 3/2/20 - Annette (OTM Customer Survey)

 

*** Very good work good guy 2/12/20 - Ray (OTM Customer Survey)

 

*** Amazing work. Mark is fast and efficient. He showed up a bit early (which was awesome) and before I could get my dogs fed and get my shoes on, he was finished. Had a dent in the driver’s side back door of our 2017 Aluminum F350 and he fixed the dent and polished the scratch. Can’t tell there was a dent from some. person opening their door into our truck. We are very picky with our vehicles and was unsure if the aluminum would be a problem. Mark did an outstanding job. Thank you, Mark! 1/2020 - Sandy (as posted on Google review)

 

*** Amazing work on a tough spot! Thanks! 10/29/19 - Scott (OTM Customer Survey)

 

*** Mark was very professional, courteous and knowledgeable. The work completed was seamless! Thank you.  10/22/19 - Blueberry (as posted on Google review)

 

*** Awesome fast service. Recommend to anyone looking for a professional. 10/8/19 - Benjamin (OTM Customer Survey)

 

*** Very impressed! After one call Mark came out a day later and got everything fixed up for me. Very fair pricing and great customer service!  10/2/19 - Ronald Eriksen (as posted on Google review)

 

*** Mark is a magician! I had a dent in the side of my car that has completely disappeared thanks to Mark. He is fast, professional and has very reasonable pricing. Thank you!  9/24/19 - Racheal (OTM Customer Survey)

 

*** Mark came to my home and tried to fix a sharp dent on my Tahoe and was able to fix a portion of it. There was no charge since he could not completely fix the dent. Great communication and service even though the dent could not be completely fixed!  9/2019 - Andrew Olson (as posted on Google review)

 

*** Fast and prompt communication. Although my door can't be fixed through paintless dent repair, I appreciate Mark's good communication.  8/27/19 - Jurgen (as posted on Google review)

 

*** Even though we kept missing each other on the phone, Mark persisted - as did I - and we finally connected. He was able to fix the dent (done by some careless driver) on my Buick. It looks great - can't even tell there was a dent!  Mark is professional, showed up in a timely manner, got the job done, and the price was great. I would definitely check to see if he can fix your bump, rather than the pricey auto repair route.  7/21/19 - Marlene (OTM Customer Survey)  

 

*** Perfect experience. Very professional upfront and gets the job done that exceeded my expectations  5/16/19 - Dennis (OTM Customer Survey)

 

*** I can't believe how quick and easy it was to get my ding fixed, can't even see it anymore!  5/16/19 - Justin (OTM Customer Survey)

 

*** Very friendly and professional. Would recommend for all your dent repairs. Thank you very much!  4/24/19 - Kevin (OTM Customer Survey)

 

*** Great experience! He came right to the house and fixed our dent asap! Please consider using On the Mark! 4/11/19 - Lisa (OTM Customer Survey)

 

*** Did a great job at the same time as the estimate. Very nice and personable. 3/19/19 - Jeff (OTM Customer Survey)

 

*** Mark does AMAZING work he is awesome. Will use again and again 3/7/19 - Stephanie (OTM Customer Survey)

 

*** Excellent job, looks like nothing ever happened.  2/20/19 - Chuck  (OTM Customer Survey)

 

*** Great, quick service! Mark did an amazing job.  11/7/18 - Sam (OTM Customer Survey) 

 

*** Fantastic, professional service!   11/7/18 - Michael (OTM Customer Survey) 

 

*** Mark showed up on time, was very pleasant and professional. Did a great job completely disappearing a dent on my VW Golf. Quick and a fair price. Definitely would use again.  11/2/18 - Barry B from Carpentersville, IL (as posted on Yelp) 

 

*** The house call was very convenient!  11/1/18 - Chester (OTM Customer Survey) 

 

*** Excellent work, car looks great 10/31/18 - David (OTM Customer Survey) 

 

*** Great person and excellent work! Thanks  10/17/18 - Robert (OTM Customer Survey)

 

*** Very happy with the results! Would definitely recommend!   10/3/18 - Emily (OTM Customer Survey)

 

*** Great professional and quick service.  9/27/18 - Robert (OTM Customer Survey)

 

*** Great experience! Very professional!  9/26/18 - Rich (OTM Customer Survey)

 

***  I wanted to reach out and thank Mark again for coming out yesterday to repair my dents. I am so thrilled with the work he did. I appreciate how responsive and personable he was and what a terrific, efficient, and fair priced job he did. My car looks fantastic. I cannot express enough how happy I am to have found his service. Highly recommend his work and will not hesitate to use him again or refer family or friends to him. I may just get over my phobia of door dings thanks to him!  9/25/18 - Renee (Sent via email)

 

*** Outstanding service and communication. Work is beautiful!  9/19/18 - Shelby (OTM Customer Survey)

 

*** Fast response to inquiry, quality repairs and convenient  9/19/18 - Kim (OTM Customer Survey)

 

*** Incredible work 5 star  9/18/18 - Jonas (OTM Customer Survey)

 

*** On time, very professional and quick. Couldn't even tell that a dent had been there!  8/28/18 - Oscar (OTM Customer Survey)

 

*** Very fast and excellent work! Thanks Mark  8/17/18 - Debbie (OTM Customer Survey)

 

*** Mark was great, so nice that is was done at home. 8/15/18 - Jackie (OTM Customer Survey)

 

*** The best paintless dent removal anywhere!!!! 8/14/18 - Don (OTM Customer Survey)

 

*** Excellent repair  8/1/18 - Ron (OTM Customer Survey)

 

*** Mark, is Great...Never an issue...Thank You Mark. 7/25/18 - Tim (OTM Customer Survey)

 

*** On the Mark did an outstanding job on my 2015 Fusion. He arrived on time, completely removed the dent and was very pleasant to deal with. I have used numerous paintless dent removal shops over the years and I have found Mark to be one of the best. I highly recommend that you call Mark when you need a ding or dent removed from your car.  7/24/18 - Dave B from Lake in the Hills, IL (as posted on Yelp)

 

*** Excellent work good guy.  7/20/18 - Bob (OTM Customer Survey)

 

*** Great job! Car looks new!!  7/19/18 - Kristy (OTM Customer Survey)

 

*** Very happy with the service. Thank you.  7/16/18 - Dan (OTM Customer Survey)

 

*** Back to new!  7/18/18 - Scott (OTM Customer Survey)

 

*** He did a great job and was very fast and had a great price. Very happy with his work!!  6/26/18 - Eric (OTM Customer Survey)

 

*** Great results. It's a pleasure to watch someone who really knows what he's doing. Thanks...again 6/21/18 - Wayne (OTM Customer Survey)

 

*** Great job. Fast and efficient!!!  6/21/18 - Pete (OTM Customer Survey)

 

*** Utilized Mark's services twice and both were quick and painless! Totally satisfied!  6/21/18 - Chuck (OTM Customer Survey)

 

*** On the mark paintless dent repair I’ve used for the last 3 years and always does a fantastic job! I highly recommend them to anyone for a superb job! 5/28/18 – Michael (Google Review)

 

*** My brand new 2018 Impreza received a 6" crease on the driver's side door from an inconsiderate jackass who did not bother to leave a note!  May he/she receive 7 years of bad karma!  Mark was able to remove the dent in about 45 minutes, making my car perfect again! Thanks, Mark!!!  5/2/18 - Jennifer from Huntley, IL (sent via email)

 

*** We had some fairly significant dents in our 2008 Saturn Vue---one near the gas cap was the size of a basketball---and there were many dents in the hood as if someone climbed up there and was dancing on it.  Mark removed All of them---it was absolutely amazing. The guy is a highly skilled artist and is THE BEST in the paintless dent removal business.  I consider myself to be very discriminating ---Mark is the best in the industry--hand's down!!   He is worth every penny he charges.  3/16/18 - Ron from Crystal Lake, IL (sent via email)

 

*** Got a dent in my brand new car.  I was really upset! Was happy to find this guy who did a great honest job.  So relieved he didn't over price me, very affordable, and no more dent!!!!! Thank you! I forgot the best part, he came to my work and fixed it!!!! 10/25/17 - Lisa  from Huntley, IL (as posted on Yelp)

 

*** Thanks again for the quality job on my Mercedes this morning.  VERY pleased. 6/21/17 - Joe (from text message)

 

*** Thanks Mark.  Great job.  You definitely have a talent. 5/22/2017 - Jim (from text message)

 

*** Got a bad door ding on my brand  new car a week or so ago. I called Mark and he was very accommodating and offered to come to my home in the evening and perform the repair.  The day of the repair, (today) bad thunderstorms were expected, so I thought he may call and cancel. I was wrong, Mark called me and came out as planned, removed the dent from my car and was very professional and a pleasure to speak with. A perfect repair at a great price. I Highly Recommend him!  2/28/2017 - Nick from Huntley, IL (as posted on Yelp)

 

*** Thank you On The Mark for fixing my baby! Somebody slammed their door into my car leaving a huge dent, On The Mark came to my house, fixed the dent and buffed out the scratches. Looks great thanks, Mike in Pingree Grove 6/10/16 - Mike from Hampshire, IL (as posted on Yelp)

 

*** Great repair to the crease in my door.  Looks new!  Fast and affordable!  Highly recommend!  8/7/2014 - Lisa from Elgin, IL (as posted on Yelp)

 

*** Did a fantastic job removing dents from two of my vehicles!  Quick service and great pricing, thanks Mark! 5/24/13 - Justin from Huntley, IL (as posted on Yelp)

 

*** Mark has repaired many of my vehicles over the years and every one has come out perfect.  I would highly recommend Mark for any dent repairs you might have.  You will not be disappointed.  4/8/13 - Bob

 

*** Thank you for your services - It was a pleasure to do business with a perfected professional.  Thank You.  4/2013 - Rayanne from Huntley, IL

 

*** Not every PDR technician is the same.  My results have varied from bad paint damage to perfection.  Mark has removed dents on three occasions for me and I have been happy every time.  He will continue to be the only person I'll call when I need PDR service.  4/6/13 - Peter from Lake in the Hills, IL (as posted on Yelp)

 

*** I would definitely recommend On the Mark Dent Repair.  We had 3 door ding dents in the side of our SUV and I called On the Mark & the owner, whose name is Mark, came right out to my house, gave me a quote and did the repair right at my house.  It was quick & easy and cheaper than the other quotes I had received for the same repair.  He was flexible with scheduling my appointment & did the work in the same visit that he gave me the quote. Mark has many years of experience and also was really good with customer service.  He took his time to answer any questions I might have and then got to work and was done within 30 minutes.  I liked that I didn't have to drop my car off at a garage or wait in a service center for the repairs to be completed. Most important, our SUV looks great & dent free!  3/17/13 - Nicole from Algonquin, IL (as posted on Yelp)

 

*** On the "Mark" service was perfect, my new 2013 beetle bug less than a wk old was dinged on the front right fender. On the Mark came to my home and was well aware of the new bugs front fender is now metal and repaired the dent on the spot. I could not have asked for more.  2/26/13 - Virginia from Lake Zurich, IL (as posted on Yelp)